Store Policy
For Custom
Work
There
are no refunds or exchanges on custom work and/or special orders. When an estimate is agreed upon, we will then need a 50%
deposit before your furniture is accepted on the premises and/or we then begin work on furniture you have purchased from the
store. Deposits are non-refundable. All custom orders need to be picked up on the promised due date.
We are not responsible for damages to a piece that sits in the store after your pick up date. Furniture that is not
picked up by due date is subject to a storage fee. Storage fees shall accrue at $10.00 per day. These fees
are subject to change without notice. If not picked up within 30 days of promised date, you will lose your deposit and the
furniture shall become the property of “Handpainted Furniture” (whether it is your piece or ours). If you
are using a delivery service, all orders must be paid in full before the delivery service leaves the premises of Handpainted
Furniture.
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Policy on Store Purchases
All Sales are
final. There are no refunds, exchanges or store credit. If a piece is described as vintage or antique, please expect
some minor imperfections that are age appropriate to the piece.
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We offer local delivery within 20 miles of our warehouse in Moonachie,
NJ for a fee. We use a delivery service that delivers to New York City, some of the outer boroughs, Parts of NY
and New Jersey. We do not ship outside this area. If you have any questions, please
fill out the form below and include your town, state and zip code.
